RETURNS POLICY
Returns & Refunds Policy
At SOL TOWN, we hope you love your purchase as much as we loved creating it.
If for any reason you’re not completely satisfied, we’re here to help.
Returning Your Order
You can return your order within 30 days of receiving it.
To be eligible for a return, items must be:
Unused and in their original condition
In the original packaging
Purchased directly from soltown.co.uk
Please email contact@soltown.co.uk before sending anything back so our team can confirm your return details and provide the correct return address.
Refunds
Once your return has been received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5 to 7 business days.
Please note that original shipping costs are non-refundable unless the item was faulty or sent in error.
Exchanges
If you wish to exchange a product (for example, if it arrived damaged), contact us first and we’ll arrange a replacement where possible.
Faulty or Damaged Items
If your order arrives damaged or defective, please email contact@soltown.co.uk within 7 days of delivery with photos and your order number. We’ll make it right as quickly as possible.
Important Information
For hygiene reasons, we cannot accept returns of opened or used tanning products.
You are responsible for return postage unless the item is faulty or incorrect.
We recommend using a tracked service, as we can’t refund items lost in transit.
~ SOL TOWN ~